Returns must be pre-approved within 14 days of delivery. All returned products must be received 14 days from date of authorization to receive full credit. Damages and short shipments must be reported within 5 business days for credit to be issued or replacement products to be sent.
Please contact Vitaflo USA (1-888-848-2356) with the following information for a Return Merchandise Authorization Number (RMA):
- Reason for return
- Product item
- Lot number
- Date of expiration
Products Not Eligible for Return:
All returns must meet be in accordance with the following conditions:
- Expired Product
- Partial or Open Cases
- Must be returned to Vitaflo USA within 4 months of expiration date.
- All cases must be unopened and in good condition. The case/product must be free of additional writing and/or labeling.
- The product must be shipped in an outer box with packing material and the RMA number visible on the exterior surface of all returned packages.
- Credit will be issued upon receipt and inspection of returned product.
Note: If the returned product is due to error on behalf of Vitaflo USA, we will pay all shipping charges and replace the product immediately. Otherwise, the customer will pay all shipping charges for products returned to Vitaflo USA.
*Subject to change without notice